(FAQs) - Frequently Asked Questions
Refund Policy
At Beautiful Winks LLC, we strive to provide you with the best products and customer service. Due to the nature of our products, we do not offer refunds, exchanges or returns unless you have received the wrong items, or your items are defective or damaged in your order. We apologize for any inconvenience this may cause.
ALL SALES ARE FINAL...
If you have received incorrect items or defective items, please contact our customer support team immediately upon receiving your order. We will work with you to resolve the issue and arrange for the correct items to be sent to you.
To ensure a smooth resolution, please provide us with your order details and any relevant information or photos of the incorrect items. Our team will review your request and respond to you as soon as possible.
If you have any questions or concerns, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure your satisfaction with our products.
Please review our refund policy carefully before placing your order. If you have any further questions or need assistance, feel free to reach out to our customer support team.
Shipping Policy
At Beautiful Winks, we strive to provide you with a seamless shopping experience. Here's our shipping policy:
Processing Time: Please note that there is a 2 to 4 day processing time for all orders. This allows us to carefully prepare and package your items with attention to detail.
Shipping Methods: We offer various shipping methods to cater to your needs. Once your order has been processed, we will ship it using the selected shipping method.
Delivery Time: The delivery time will depend on the shipping method chosen and your location. Please refer to the estimated delivery time provided during the checkout process.
Tracking Information: Once your order has been shipped, we will provide you with a tracking number. You can use this to track the progress of your shipment.
Shipping Costs: Shipping costs will be calculated based on the weight of your order and the shipping method chosen. The exact shipping cost will be displayed during the checkout process.
International Shipping: We offer international shipping to select countries. Please note that customs duties and taxes may apply, and these will be the responsibility of the recipient.
Order Updates: We will keep you informed about the status of your order via email. You will receive notifications when your order is processed, shipped, and delivered.
Order Issues: Beautiful Winks is not responsible for any lost or stolen packages, or incorrect shipping addresses or mistakes made by the shipping company. Please reach out to our customer support team for any inquiries and we will try our best to resolve any issues you may have.
Please review our shipping policy carefully before placing your order. If you have any further questions or need assistance, feel free to reach out to our customer support team.
What makes your lip gloss and eyelashes luxurious?
Our lip gloss and eyelashes are crafted with the finest quality ingredients and materials. We prioritize luxurious textures, long-lasting formulas, and stunning designs to provide you with a truly indulgent beauty experience.
Are your products cruelty-free?
Yes, we are proud to say that all our lip glosses, eyelashes and beauty products are cruelty-free. We do not test our products on animals, and we ensure that our suppliers adhere to the same ethical standards.
What are your luxe lip gloss ingredients?
HYDROGENATED STYRENE/ISOPRENE COPOLYMER, SILICA DIMETHYL SILYLATE, DIISOSTEARTY MALATE, POLYISOBUTENE, PENTAERYTHRITYL TETRAISOTEARATE, BUTYROSPERMUM PARKII ( SHEA BUTTER), TOCOPHEROL, PARFUM, PHENOXYETHANOL, MAY CONTAIN: CI 77499, CI 77491, CI 77492, CI 77891, CI 45410, CI 19140
What are the ingredients for your luxe elixir body oils?
Simmondsia Chinensis (Jojoba) Seed Oil, Vitis Vinifera (Grape) Seed Oil, Cocos Nucifera (Coconut) Oil, Helianthus Annuus (Sunflower) Seed Oil, Tocopheryl (Vitamin E) Oil, Fragrant, Cosmetic Mica
What are the ingredients for your lip exfoliators?
Butyrospermum Parkii (Shea) Butter, Mangifera Indica (Mango) Butter, Simmondsia Chinensis (Jojoba) Seed Oil, Vitis Vinifera (Grape) Seed Oil, Helianthus Annuus (Sunflower) Seed Oil, Stearic Acid, Tocopheryl (Vitamin E ) Oil, White Granulated Sugar, Flavorings, Food Grade Colorant
What are the ingredients for your lip renewal oils?
Hydrogenated Polyisobutene, Polybutene, Polyisobutene, Caprylic/capric triglyceride, Ethylene/Propylene/Styrene Copolymer, Simmondsia Chinensis (Jojoba) Seed Oil, Vitis Vinifera (Grape) Seed Oil, Cocos Nucifera (Coconut) Oil, Tocopheryl (Vitamin E) Oil, Fragrant
What are the ingredients for your Beautifully Glossed Collection?
How long do your lip glosses last on the lips?
Our lip glosses are formulated for long-lasting wear. While the exact duration may vary depending on factors like eating and drinking, you can expect our lip glosses to provide hours of beautiful shine and hydration.
Can I wear your eyelashes multiple times?
Absolutely! Our eyelashes are designed to be reusable. With proper care and maintenance, you can wear them multiple times, allowing you to enjoy their luxurious look and feel on various occasions.
How do I apply your eyelashes?
We recommend using a high-quality eyelash adhesive to apply our eyelashes. Simply trim them to fit your eye shape, apply a thin layer of adhesive along the lash band, and carefully place them as close to your natural lash line as possible.
Are your lip glosses and eyelashes suitable for sensitive skin and eyes?
While our products are generally well-tolerated, we recommend reviewing the ingredient list and conducting a patch test before use, especially if you have known sensitivities. If you experience any discomfort or irritation, discontinue use and consult a healthcare professional.
What is your store's contact email address?
www.beautifulwinksbykiki@gmail.com